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  • When will I receive my order?
    Waxx Essentials candles are hand-poured and created in small increments daily. Therefore, all orders are processed within 3-5 business days. You will receive a tracking number and expect your order to arrive 3-5 days after the processing period.
  • What is your return policy?
    Due to the nature of creating hand-crafted goods, we do not provide refunds-- all sales are final. Exceptions may be made at our discretion in the event that a mistake has been made on our behalf.
  • What if my order arrives damaged?
    Waxx Essentials uses great care while packaging your order. In the unlikely event your package arrives damaged, please notify us within 48 hours of receiving your package. Please contact with an image of the product, your name, and your order number. We will issue a refund or ship a replacement as soon as possible.
  • How long do Waxx Essentials candles last?
    Our candles are made with organic coconut soy wax. Our 10oz candles burn for a total of about 65 hours.
  • My candle is not performing the way that I expected. What should I do?
    Please refer to our Candle Care Guide and if you have further questions, feel free to contact us!
  • How much is shipping?
    Shipping charges for your order will be calculated and displayed at checkout.
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